Privacy Policy
Effective Date: January 6, 2025
Welcome to The Parent Source. This Privacy Policy explains how Chosen Homeland Solutions ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our mobile application and related services (collectively, the "Service").
Important: By using The Parent Source, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
1.1 Information You Provide to Us
We collect information that you voluntarily provide when using our Service:
- Account Information: Name, email address, password, phone number, and user type (parent or activity provider)
- Profile Information: Business name (for providers), address, preferences, and profile photos
- Child Information: Names and ages of children (for parents creating bookings)
- Booking Information: Activity selections, booking dates, special requirements, and booking history
- Payment Information: Payment card details processed securely through our third-party payment processor (Stripe)
- Communications: Messages sent through our Service, customer support inquiries, and feedback
1.2 Information Collected Automatically
When you use our Service, we automatically collect certain information:
- Device Information: Device type, operating system, unique device identifiers, and mobile network information
- Usage Information: Features you use, pages you view, search queries, and time spent on the app
- Location Information: Approximate location based on IP address or precise location (with your permission) to show nearby activities
- Log Data: IP address, browser type, access times, and pages viewed
1.3 Information from Third Parties
We may receive information about you from third parties, including:
- Authentication services if you choose to log in through social media
- Activity providers who share information about bookings
- Payment processors regarding transaction status
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Provide and Improve Our Service
- Create and manage your account
- Process bookings and payments
- Connect parents with activity providers
- Provide customer support
- Send booking confirmations and updates
- Improve and optimize our Service
2.2 Personalization
- Recommend activities based on your preferences and children's ages
- Customize your experience in the app
- Show relevant activities in your area
2.3 Communication
- Send important service-related notifications
- Respond to your inquiries and requests
- Send promotional communications (with your consent)
- Notify you about changes to our Service or policies
2.4 Safety and Security
- Verify user identities and prevent fraud
- Protect against unauthorized access
- Enforce our Terms of Service
- Comply with legal obligations
2.5 Analytics and Research
- Analyze usage patterns and trends
- Conduct research to improve our Service
- Develop new features and services
We do not sell your personal information. We may share your information in the following circumstances:
3.1 With Activity Providers
When you book an activity, we share necessary information with the provider, including:
- Your name and contact information
- Child's name and age
- Booking details and special requirements
3.2 Service Providers
We share information with trusted third-party service providers who help us operate our Service:
- Cloud Hosting: Microsoft Azure for data storage and hosting
- Payment Processing: Stripe for secure payment transactions
- Analytics: Service providers who help us understand app usage
- Customer Support: Tools that help us provide support
3.3 Legal Requirements
We may disclose your information if required by law or in response to:
- Legal process or government requests
- Enforcement of our Terms of Service
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
3.4 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.
3.5 With Your Consent
We may share your information with third parties when you give us explicit consent to do so.
4. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures:
- Encryption: All data transmitted to and from our Service is encrypted using industry-standard SSL/TLS protocols
- Password Security: User passwords are encrypted using bcrypt hashing algorithms
- Access Controls: We limit access to personal information to authorized personnel only
- Secure Storage: Data is stored in secure Microsoft Azure cloud infrastructure with enterprise-grade security
- Payment Security: Payment information is processed securely through PCI-DSS compliant payment processors
- Regular Security Audits: We regularly review and update our security practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Children's Privacy
COPPA Compliance: The Parent Source is designed for use by parents and guardians to find activities for children. We do not knowingly collect personal information directly from children under 13.
5.1 Parental Control
- Only parents or legal guardians can create accounts
- Parents provide information about their children for booking purposes
- Children's information is limited to name and age
- Parents have full control over their children's information
5.2 Parental Rights
As a parent or guardian, you have the right to:
- Review the personal information we have collected about your child
- Request deletion of your child's information
- Refuse to allow further collection of your child's information
- Delete your child's profile from our Service at any time
5.3 Activity Provider Responsibilities
Activity providers on our platform are independently responsible for complying with all applicable laws regarding children's privacy and safety. We require providers to maintain appropriate safeguards and obtain necessary parental consents.
6. Your Rights and Choices
6.1 Access and Correction
You have the right to:
- Access your personal information
- Update or correct inaccurate information
- Request a copy of your data in a portable format
6.2 Account Deletion
You can delete your account at any time through the app settings or by contacting us. Upon deletion:
- Your account and profile will be permanently removed
- Your personal information will be deleted within 30 days
- Some information may be retained for legal or business purposes
6.3 Marketing Communications
You can opt out of promotional emails by:
- Clicking the "unsubscribe" link in any promotional email
- Adjusting your notification preferences in the app
- Contacting us directly
Note: You cannot opt out of service-related communications (e.g., booking confirmations, security alerts).
6.4 Location Data
You can control location permissions through your device settings. Disabling location services may limit certain features like finding nearby activities.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our Service to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
Specific retention periods:
- Account Information: Retained while your account is active and for 1 year after account deletion
- Booking Records: Retained for 7 years for legal and accounting purposes
- Payment Information: Retained by our payment processor according to their policies
- Communications: Retained for 3 years after the last interaction
8. Third-Party Services
8.1 Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
8.2 Third-Party Service Providers
We work with the following key third-party service providers:
Microsoft Azure
We use Microsoft Azure for cloud hosting and data storage. Azure's privacy practices are governed by the Microsoft Privacy Statement.
Stripe
Payment processing is handled by Stripe. Stripe's privacy practices are governed by the Stripe Privacy Policy.
9. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
9.1 Right to Know
You have the right to request information about the personal information we collect, use, and disclose.
9.2 Right to Delete
You have the right to request deletion of your personal information, subject to certain exceptions.
9.3 Right to Opt-Out
You have the right to opt out of the sale of your personal information. We do not sell personal information.
9.4 Right to Non-Discrimination
We will not discriminate against you for exercising your CCPA rights.
9.5 Shine the Light
California residents may request information about our disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.
10. International Users
Our Service is operated in the United States. If you are accessing the Service from outside the United States, please be aware that:
- Your information will be transferred to and processed in the United States
- U.S. privacy laws may differ from those in your country
- By using our Service, you consent to the transfer of your information to the United States
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
- Update the "Effective Date" at the top of this policy
- Notify you through the app or via email for material changes
- Obtain your consent if required by law
We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes constitute acceptance of the updated policy.
© 2025 Chosen Homeland Solutions. All rights reserved.
The Parent Source is a service of Chosen Homeland Solutions.